Sunday, July 12, 2009

Causes Of Food In Stool

Positive Conversations in Social Media

The proliferation of Social Social Media and CRM (Customer Relationship Management) lead companies to rethink the system to which they can contact Taves with its customers to offer their product and also provide the ability to interact with the company to know what to say about the product they consume.

Jesus Hoyos recommends that before using these tools and to achieve a positive acceptance by our customers should "audit processes to see if the current technology is inadequate, see if we have the culture of the world's 2.0" , because, "Today the customer is in control of the relationship and discussions. The 2.0 was invented by consumers, not companies." That's why you have to change the culture and be able to handle these new social media. But I also have to improve things that do not work in CRM.

Hoyos presents 12 recommendations based on issues of functionality and processes in CRMs - both at the operational level, interactive and analytical, which ensures better performance of the CRM.
  1. have
  2. That is the cycle of customer relationship?

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